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High Speed Wireless Broadband |
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How much surf can you handle?
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Frequently Asked Questions Q: How does it work? A: We provide wireless broadband internet through an antenna connection between your home or business and one of our transmission sites. The antenna is small (12 inches by 12 inches) and installed on your roof, usually. Once you fill out the request form, we will send an installation engineer to your home or business to see if you qualify for high-speed service. Q: How do I qualify? A: If you have line of sight to one of our servicing locations (a tower or point of presence), you probably qualify for service! Our installation engineer will come to your location and perform a FREE site survey and let you know if you qualify. Q: What if I live in a condominium or area that has a Home Owner's Association, and they won't let me hang an antenna on my roof? A: FCC laws prohibit the impairment of installations of dishes 1 meter or less in size; therefore, you are protected as long as you have exclusive access to the area the antenna is being installed (for example, patio, deck, roof easement, balcony, etc.) If you have any problems, please let us know, and we will be happy to work with you and your community association. Q: What is included? A: You get quality high-speed internet, as well as 7 surfVI email addresses Q: What does "Throughput Limit" mean? A: Our service is delivered via a small microwave radio. Our radios operate normally at 36,000,000 bits per second. Users normally surf the web at this speed. Obvioulsy if all of our thousand some customers download at this speed at the same time we would quckly run out of all the available undersea fiber capacity. Although our system operates at these speeds, the actual data transferred,"Throughput", can average much less thar that. The throughput depends upon many factors beyound our control such as congestion at or on the path to the remote destination and the speed of light. Our radios operate at the full speed but the throughput is limited to the level of service pruchased. Living in a tropical paradise presents unique problems. As most communicaton is with the mainland, one must contend with the speed of light in fiber. The round trip time to our mainland landing point in Florida is 60 milliseconds and Einstein said nothing can travel faster than the speed of light! For the more technically inclined, request the paper "What does 384 kbps Mean?". Q: How much does it cost? A: We offer packages to suit every need. See the list of speeds on the left side of this page.
All installations require a one-time installation fee of $199, due at the completion of installation. Q: What is the installation fee for? A: That covers the installation, positioning, and configuration of the antenna at your home or business. It's a one-time fee. A: There are none! You just pay for installation and monthly service charge at the rate you choose. No hidden charges, no local loop charges. What you see is what you get! Q: What if I want 384 bps (residential) for my business? A: Residential pricing and product offering are for residences only and cannot be installed at commercial (business) locations. Q: What if I want faster speed at my residence? I really love the Internet, and I want a 512kbps link at my house! A: No problem! As long as you qualify for service, we can deliver whatever speed you need. Just fill out the request form and we'll get an installation engineer to your location right away! |
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An Ackley Group Company
© copyright 2004 Ackley Caribbean Enterprises, DBA surfVI
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